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Frequently Asked Questions

Find specific answers regarding orders, delivery, return policies, and ingredient certifications.

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how to choose the right protein
The choice depends on your goal and your dairy tolerance. Whey protein isolate contains minimal lactose and dissolves quickly, making it ideal for immediate post-workout use. Each of our labels clearly states the protein percentage per serving.
what ingredients are on each label
Every Althos Nutrition product features a dedicated label with a complete nutritional panel. We list the exact grams per serving, the precise amino acid profile, and the origin of raw materials. We do not use proprietary blends or vague terms.
how cash on delivery works
We support cash on delivery paid directly to the courier upon parcel delivery. You can also pay for your order via bank transfer to our company IBAN account. Card transactions are not processed on the website.
is delivery available to floors without an elevator
Delivery is handled by the courier service to the address you specify. In buildings without an elevator, the courier typically delivers to the building entrance or to the floor according to local courier policy.
how refunds work upon cancellation
In the event of an approved return of an unused product within 30 days, the amount is transferred to the bank account you provide. The refund is issued once we receive and inspect the sealed original packaging.
can I request a commercial invoice
We issue commercial sales invoices for professionals and gyms. Simply enter your business details, VAT number, and tax office in the order notes field. Orders completed by 11:30 on business days are prepared promptly for dispatch.