Althos NutritionShipping & Delivery
At Althos Nutrition, we inspect every supplement package and hand it over to a partner courier with end-to-end tracking. Here you will find details on costs, delivery times, and our procedures in case of delay, damage, or loss.
Order processing time
Orders placed by 11:30 on business days ship the same day. Orders placed later, on holidays, or on weekends are handed over to the courier on the next business day. Upon ordering, you will receive a confirmation message with your purchase code, followed by a notification with your tracking number once the package ships.
Shipment tracking
- Use the tracking link included in your dispatch email or SMS.
- You can also go to the Order Tracking section and enter your order number.
- Data tracking begins with the first scan by the carrier, typically within 24 hours of departure.
- The system records every transit hub until the parcel arrives at your address.
Estimated delivery times
Time estimates refer to business days after dispatch and do not constitute a binding guarantee. Remote destinations may require 1-2 additional days.
| Region | Estimated delivery time |
|---|---|
| Greece | 2-5 business days |
| Other destinations | Calculated at checkout before completion |
Shipping and handling costs
We cover standard shipping costs for orders of €48 and above to Greece. For purchases below this threshold, the cost is €3.50. The exact shipping fee for your location is determined at checkout before confirming your purchase.
International shipping
For shipments outside Greece, shipping rates and timelines are calculated at checkout. Customs duties and local taxes are assessed by the destination country and are the sole responsibility of the buyer. If you refuse delivery at customs, the shipment will be handled as a return.
Cases of damage, loss, or theft
6.1 Damaged
Inspect the package upon delivery. If you notice damage to the box or the supplements, take photos and notify [email protected] within 48 hours. We will promptly reship your order at no extra charge or issue a refund. Returning the damaged item is not required unless explicitly requested.
6.2 Lost
If tracking remains stagnant for 5 business days, please send us your order number. We will immediately launch an investigation with the carrier and, depending on your preference, resend the supplements or issue a full refund within 10 business days of notice.
6.3 Marked as delivered without physical receipt
First check with members of your household, neighbors, or your local parcel pickup point, and contact us within 3 days of the delivery status update. We will open a formal investigation with the carrier and keep you informed until the issue is fully resolved.
Questions about this policy
Contact us in writing at [email protected] or call +30 165 499 812 during Mon-Fri 09:15 - 18:45. We reply to every inquiry within one business day.