Privacy Policy

These rules cover the operation of althosnutrition.sale, supplement orders, and communication with us. They do not apply to external websites linked from here, as those operate under their own terms.

The data controller responsible for your data is Althos Nutrition Ι.Κ.Ε., Αριστομένους 28, 241 33 Καλαμάτα, Ελλάδα. Submit requests regarding personal data to [email protected] or call +30 165 499 812.

We only retain the data strictly necessary to carry out each specific function.

3.1 Information you provide directly

Full name, shipping address, email, and phone number at checkout. Customer messages or product reviews. These remain on record for the duration of customer service and legal accounting obligations, while correspondence is deleted 3 years after the last contact.

3.2 Payment and transaction data

Order ID, formulas, charges, payment method, and shipment status. Bank card details or e-banking credentials are never entered or stored here. Invoices and receipts are kept for the period specified by tax legislation.

3.3 Automatically collected information

IP address, browser, device, page traffic, referral source, and timestamps from the server and cookies. These remain in technical logs for 30 days and up to 14 months in anonymous statistical reports.

3.4 Marketing and advertising data

Campaign parameters or store entry links, used solely to attribute visits and orders to the appropriate channel. Kept for up to 90 days.

3.5 Data from third-party partners

Tracking updates from the courier service and payment confirmation from the respective processing provider for your order.

3.6 Children

This website is intended exclusively for individuals aged 18 and older. We do not knowingly record minors' data. Parents or guardians may request immediate deletion by sending a request to [email protected].

Full name, delivery address, email, and phone number are required to fulfill shipments and keep you informed. Without these fields, the purchase cannot proceed. Any other information is provided optionally.

• To process, ship, and invoice your order, as well as handle return and refund requests.
• To answer inquiries and send tracking notifications via email or SMS.
• To conduct platform security checks, prevent malicious activities, and analyze website functionality.
• To send product updates only with explicit consent. Every message includes an immediate unsubscribe option.
• To comply with tax and legal obligations imposed by applicable regulations.

We do not sell personal data. We only share it with partners bound by confidentiality agreements who act strictly under our instructions.

6.1 Payment processing

The financial institution of your choice receives only the information required to clear the transaction.

6.2 Shipping and fulfilment partners

The partner courier receives your full name, destination, and contact phone number for the smooth delivery of your products.

6.3 Service providers

Hosting infrastructure providers, email systems, and customer support platforms handle data exclusively on our behalf.

6.4 Advertising and analytics partners

Analytics and marketing cookies, once explicitly accepted by you, transmit browsing information to the respective managers in accordance with the Cookie Policy.

6.5 Legal and regulatory disclosures

We disclose data when required by judicial authorities or for the legal protection of our claims in cases of commercial disputes.

6.6 Business transfers

In the event of an acquisition or corporate restructuring, the customer base is transferred to the new management, keeping the same privacy commitments fully intact.

Certain partners process data outside Greece. In these cases, adequacy decisions or standard contractual clauses apply to ensure equivalent security.

Under the General Data Protection Regulation (GDPR), you retain data subject rights under Articles 15-22 GDPR.

8.1 Rights of access, rectification, deletion, and portability

You have the right to inspect your information, request correction or permanent removal, obtain a digital copy, restrict or object to its use, and withdraw your consent. Withdrawal does not affect the lawfulness of prior processing.

8.2 Marketing choices

Every promotional message includes an unsubscribe link. Non-essential cookies can be disabled whenever you choose via the dedicated settings panel.

8.3 Exercising your rights

Send a written request to [email protected]. If verification is required, appropriate identification will be requested, and a response is provided within 30 days. You retain the right to lodge a complaint with the data authority in Greece.

The platform is secured with the HTTPS protocol. Transaction records are kept in secure systems accessed only by authorized personnel and necessary service providers. Bank card details are never collected or stored on our servers.

Purchase documents and tax records are retained for as long as required by law and then destroyed. Customer support inquiries are kept for up to 3 years from the last contact. Server logs are kept for 30 days and aggregated metrics for up to 14 months. Consent for promotional messages remains valid until revoked.

Links to third-party sites, social networks, or payment gateways lead to independent entities with their own privacy policies. We accept no responsibility for their processing practices.

We update this notice when internal procedures or legal requirements change. The current version is always published here, with the latest revision date shown at the top of the text.